TERMS & CONDITIONS
All orders within Australia will be shipped via Australia Post. All orders are processed within 48 hours. Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed on the next business day. Orders should arrive to you within 7 to 10 business days unless otherwise advised.
Delivery is $6 per order, for anywhere in Australia.
Please contact us here for any orders overseas.
RETURNS & EXCHANGE
Please contact us to discuss returns or exchanges.
DAMAGE & FAULTY GOODS
All Urban Lustre pieces are packaged with care. In the unlikely event that an item is damaged or broken in transit, please contact us within seven days of receipt to discuss options.
Urban Lustre accepts credit cards and direct debit payments via PayPal – you do not need to have a PayPal account to use this service. All pricing of Urban Lustre pieces and delivery fees are in Australian Dollars ($AU) and includes Goods & Services Tax (GST) unless otherwise stated.
Please be assured that Urban Lustre recognizes that privacy of personal information is important. We only seek information that we require to conduct our business. Your personal information is collected to enable us to process and deliver orders and/or to inform you of special promotions. We do not disclose, sell or forward your personal information. For further information on privacy please contact us. Use of this website and associated sales are based on Australian Consumer Law.